Following a previous Workday implementation, the client faced a growing backlog of unresolved issues and struggled to maintain system stability and process continuity. E1 was engaged to provide Workday Application Management Services (AMS) to address the backlog, remediate outstanding issues, and support ongoing operational needs.
Our client is a long-established U.S.-based cancer care and research organization delivering multidisciplinary treatment, advanced therapies, and clinical research services. The organization serves patients from across the country and internationally, supporting complex clinical and administrative operations.
After going live with Workday, the client encountered persistent operational challenges due to unresolved tickets, configuration gaps, and process inefficiencies. These issues impacted stakeholders across HR, payroll, and related administrative functions, leading to:
The client aimed to stabilize its Workday environment following implementation by addressing an accumulation of unresolved issues and strengthening ongoing support. The focus was on remediating high-priority items, reducing recurring system errors, improving responsiveness to user requests, and restoring stakeholder confidence, while ensuring continuity of operations with minimal disruption.
E1 established a structured Workday AMS engagement designed to bring stability and predictability to the client’s post-implementation environment. Rather than a traditional project rollout, the focus was on operational support, issue remediation, and continuous improvement.
E1 introduced a disciplined intake and triage model to prioritize high-impact issues, supported by dedicated Workday resources aligned to the client’s functional areas. The team conducted root-cause analysis to address recurring problems, implemented targeted configuration fixes, and validated changes through controlled testing. Regular status reviews and clear communication helped improve transparency, accelerate resolution, and reinforce confidence in the Workday support model.
With a structured AMS model in place, the client experienced:
Achieved a measurable decrease in outstanding Workday issues
Delivered more consistent performance across functional areas
Improved turnaround for user requests and support needs
Increased trust in Workday processes and system stability
Established a structured support model to sustain ongoing operations